FAQ: Frequently Asked Questions

While it isn't true that "we've heard them all before", there are some questions that we are often asked. It may be that your question is among those that are answered here.

Contents

• Accessing electronic resources
• Studying at the University of Adelaide
• Journal articles
• .pdf files
• Help with subjects for overseas students

Can I access the Library's electronic resources from outside the University?

If you are not enrolled as a student or employed as a staff member at the University of Adelaide or Primary Industries & Resources (SA)/SARDI, or a member of the South Australian government Mental Health staff, then unfortunately, the answer is definitely 'no'. The terms of our licence agreements with suppliers strictly prohibit remote access except to our own users and to staff of institutions with which we have contractual arrangements.
If you are a member of the University of Adelaide community, we have instructions on how to set up remote access.

Where do I find out about studying at the University of Adelaide ?

Click on the University's Information for future students website.

I need an article from a journal in your collections; can you send me a copy?

We are not able to send documents to individuals; you must make your request through your local library.
If you are a member of the University of Adelaide community, you may use our Document delivery service..

What do I do with a .pdf file ?

.pdf (Portable Document Format) files let you view and print a document as the author designed it, without needing to have the same application or fonts on your computer. When you access electronic journals through the Library Catalogue, or from full text databases that the Library subscribes to, such as Academic Search Premier, you often find that the text of the articles is available in .pdf format.
Library computers will open these documents for you automatically when you click on the .pdf link. If you are using a computer outside the Library you will need to install the free program Acrobat Reader to be able read or print articles in .pdf format on your computer.

Problems
Certain pop-up blocking software may interfere with Adobe Acrobat. A typical symptom of pop-up blocking software preventing you from performing an action is when you click a button or link, and nothing happens. The Adobe website has information about how to turn off pop-up blocking.

I am studying overseas. Can you help me with my subjects?

Our primary responsibility is to students at the University of Adelaide. We are not able to offer high-level support outside that group.
We suggest that you approach your local library to see if they can help you.