MANAGEMT 7045FT - Service Design and Marketing

North Terrace Campus - Trimester 3 - 2015

Service Design and Marketing has the potential to embrace every business, and service often lies at the core of competitive strategy in both the 'old' and 'new' economies. This course examines the marketing issues faced by organisations competing in the service sector, or firms developing services as a source of competitive advantage; and how marketing, operations and human resource management issues need to be integrated and driven by a service orientation to create a successful service organisation, The role of customer's and of employees in service delivery is developed to expand the student's understanding and insight into the possibilities a service orientation offers.

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