News: Designing the Customer Experience
Pivoting, disruption, and the customer experience
![post it notes on a whiteboard](/pace/sites/default/files/styles/ua_landscape/public/media/images/2020-08/pivoting-disruption-zocdwpuirua-unsplash.jpg?h=c4dd2c7b&itok=GmZGeOGZ)
What can we learn about innovation and the customer experience from companies that pivot during periods of significant disruption?
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