Letter Request
Christmas - Processing of requests
Ask Adelaide will be closed from 4 pm Monday 23rd December 2024 and reopen 8 am on Thursday 2nd January 2025.
During this time, there will be no processing of shop orders (i.e. letters, Academic Transcripts, ID cards) or email requests (i.e. education verifications, printing error re-credit requests, document collection by proxy requests.)
Express processing for online shop orders will be available until 1pm Friday 20th December. After this time, only standard processing will be available. Orders not processed by 23 December will be processed upon return to business.
Ask Adelaide can issue official letters to confirm various aspects of your study at the University of Adelaide.
Letters are based on your official academic transcript and can only verify current or past information. It is not possible to verify any future details.
It is your responsibility to check your records, ensure you have no outstanding debts with the University and include all relevant information before submitting your request to avoid delay.
You may be able to generate and download a full year or semester based (semester one or semester two) enrolment letter via MyAdelaide. If you are not presented with this option in MyAdelaide, or are enrolled in a different study period, you are eligible to request one free enrolment letter from Ask Adelaide for the current study period.
If you are a student of the University of Adelaide College, please contact the college directly with your letter request. Please do not submit a request through Ask Adelaide.
If you have any questions, contact us before ordering.
Please note that letters are reviewed annually and are subject to change.
Please select carefully as there are no refunds.
Letter fees
| Standard letter | $25 |
| Non-standard letter | $35 |
| Express processing | $12 |
Processing times
| Standard letter requests | Up to 5 working days |
| Standard letter with express processing | Same day if ordered before 1pm Adelaide time. Excludes weekends and public holidays. |
| Non-standard letter requests and all letters including pre-1985 records (express processing not available) | Up to 2 weeks |
If your University account currently holds a negative service indicator, we will not be able to process your letter request until this is resolved.
Delivery and collection
All orders will include a digital copy of your letter which will be emailed to you.
If you have ordered a printed copy for pickup, you will be emailed when it is ready. Photo identification is required when collecting your letter. Accepted forms of photo identification include your student ID card or government issued photo identification, such as your passport or Australian driver’s licence (either the physical licence or digital licence via the official government app). Screenshots of photo identification are not accepted.
If you would like someone else to collect your letter on your behalf, please provide their full name in the 'Notes/Comments' box at checkout, and they must bring their photo ID (as per the suggestions above) with them.
| Collect from Ask Adelaide, level 3 Hub Central | Free |
| Domestic post (Australia Post express) | $18 |
| International post (Australia Post express international) | $60 |
We send all hard copy letters using Australia Post Express Post. Please note that our standard processing times will apply. If you need your letter fast, upgrade to express processing (standard letters only).
You may request one free enrolment letter for the current study period and one free conferral letter at the end of your program. Other letters prepared by Ask Adelaide will incur a fee.
You may also be able to generate and download a free enrolment letter via MyAdelaide. If you are not presented with this option, please request your enrolment letter via Ask Adelaide.
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Enrolment letter
Verify your full-time or part-time enrolment. You are eligible for one free enrolment letter for the current study period.
You may be able to generate and download a full year or semester based (semester one or semester two) enrolment letter via MyAdelaide. If you are not presented with this option in MyAdelaide, or are enrolled in a different study period, you are eligible to request one free enrolment letter from Ask Adelaide for the current study period.
View sample enrolment letter.
Free enrolment letter - email or pickup
Free enrolment letter - delivery
If you require an additional copy or a letter confirming your enrolment in a previous study period, the standard letter fee will apply.
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Conferral letter
Verify you have met all requirements of your award and are a legal graduate of the University. Free for degrees conferred in the most recent conferral round.
View sample conferral letter.
If you have recently completed your studies, please check your transcript in MyAdelaide before ordering. If your transcript still shows your program is 'In Progress', do not request a conferral letter until it has been updated with the conferral row.
Free conferral letter - email only or pickup
Free conferral letter - Delivery
If you require an additional copy or confirmation of conferral for a previous degree (not conferred in the most recent conferral round), the standard letter fee will apply.
If you have studied more than one program, please let us know which program you need verified in the ‘Notes/Comments’ section at checkout.
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Completion letter
Verify you've completed your program academically.
View sample completion letter.
If you have recently completed your studies, please check your transcript in MyAdelaide before ordering. If your transcript still shows your program is 'In Progress', do not place a request in the online shop until it has been updated with the completion row.
If you have studied more than one program, please specify which program you need verified in the ‘Notes/Comments’ section at checkout.
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Holiday dates letter
Are you an international student wanting to work more hours during uni break? Please carefully review information on the Working while Studying page prior to ordering a holiday dates letter.
Only official break periods will be verified in the letter. If you have questions, please contact Ask Adelaide before placing an order.
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Invitation letter
If your family requires a letter for visa purposes, please follow the guide available on the Graduations website here.
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Non-standard letters
Use this form to request a letter to verify the following:
- exchange/study abroad details
- graduation ceremony details (only request after your ceremony attendance has been confirmed in MyAdelaide)
- overseas placement details
- cross-institutional study details
- your withdrawal
- your approved leave of absence
- changes to your enrolment load within a study period
- good standing in the MBBS program (fourth, fifth and sixth year students)
- anything else not listed above
We will review your letter request and let you know if we can provide it.
If you have recently completed your studies and can still login to Access Adelaide or MyAdelaide, please order as a current student.
Request a letter to verify one of the following:
- Completion of program
- Conferral of program
- Enrolment
Need something else? Request a non-standard letter.