Operational management

CERM PI's Operational Management Indicators survey covers key aspects of operational management including finance, services, marketing, human resources, utilities, safety and facilities. Used as a management tool, these indicators support managers by monitoring annual operational performance in key areas identified in consultation with the industry. CERM PI publishes annual operational management benchmarks for industry partners allowing them the opportunity to compare their own facility’s results with well-established industry relevant benchmarks. These benchmarks are reported within specific categories to enable comparison with similar facilities or organisations.

To encourage a robust and reliable benchmarking service, there is no cost to sport, leisure and aquatic centre management who participate in the survey and they are provided with their own facility’s results immediately. For a small fee, subscribers receive exclusive access to the CERM PI National Benchmarks consisting of results and information from the annual survey across all categories of centres.

How it works

Manager inputs operational management data

Managers of facilities are provided with a link to a data input form to enter data related to a number of specific operational management indicators. For some managers, the answers to these questions may be readily available. For others, it may require some background work to ensure the data provided is accurate, which of course allows us to present a true depiction of your facility’s operational management performance and ensures the reliability of our CERM PI National Benchmarks.

Custom results and comparison data provided

Following completion of the survey you will receive your facility’s results. For best results we suggest combining the customer service quality and operational management indicators surveys which we can then combine into a single report allowing for a detailed analysis of both areas and their impact on overall organisational performance.

Compare your results with CERM PI National Benchmarks

Following completion of the annual Operational Management Indicators Survey cycle, participating facilities receive access to the CERM PI National Benchmarking Report, providing a true and accurate sense of how their facility is performing against industry benchmarks.

The CERM PI National Benchmarks are generated through responses submitted by participating facilities each year and include comparative benchmarking across facilities of varying size, category and scope. The published report provides sector-wide insight into operational performance, trends and emerging industry indicators.