100% online

Support services for 100% online students

Help that’s available when you need it

Studying 100% online doesn’t mean studying alone. Adelaide University’s tailored support network is designed to guide you through each step of your university journey, from enrolment to graduation, ensuring you feel confident and connected at every stage. Help is available seven days a week and over extended hours, so you’ll be able to access support when you need it most, from wherever you are.

To find out more about the full range of support services available to you during your studies, contact our Future Student Enquiries team.

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Academic and learning support

Throughout your studies, you’ll have access to your academic team via email, online chat, course forums, and video calls. You’ll be able to get help with assignment queries, understanding course content, and strengthening your learning, with expert assistance available seven days a week.

Our team of dedicated Learning Advisers is also on hand to offer practical advice on writing assignments and referencing, as well as tips to stay motivated while studying and setting yourself up for success.

Your Student Assist team

Questions about the enrolment process, changing your study plan, or how to access specialised support services? Consider the Student Assist Officers your personal guides to everything Adelaide University. Available via email, phone call or online chat seven days a week, our local team of Student Assist Officers is here to ensure you have all the answers and resources you need to get the best out of your study experience.

Technical support

Studying 100% online should be a seamless experience, which is why the Adelaide University IT service team is available 24 hours a day to provide solutions to any tech queries. With a commitment to service excellence and quick response times, you can rely on the team to ensure your study experience remains uninterrupted.

As a 100% online student, you’ll also benefit from free access to the suite of software you’ll need for your program, so you’re equipped with all the right tools to start your studies strong from day one.

Wellbeing and financial support

Adelaide University is committed to recognising each student as unique and delivering equity in everything we do. No matter your unique circumstances, you’ll be able to find the right support across a range of wrap-around services, including career advice, counselling services, First Nations student support, veteran engagement, and one-on-one wellbeing and crisis support. Near one of our South Australian campuses? You’re welcome to engage with our in-person support services and facilities.

There are also a range of financial support opportunities to help you get started, such as scholarships, long-term laptop loans, fee-free pathways, and Commonwealth assistance.

FAQs

As a general rule, any desktop or laptop computer running Windows or MacOS produced in the last three years will be capable of meeting the online learning requirements for 100% online study. While mobiles and tablets are able to access most of your online content, we recommend using a desktop or laptop computer to make the most of the online learning experience. You'll also require a reliable internet connection, and you may need a webcam.

As an Adelaide University student, you'll have free access to the full Microsoft 365 suite, which includes Word, Excel and PowerPoint and access to the MyApps Virtual Desktop (Citrix) software library. If your degree requires any specialised software or equipment, your teaching staff will let you know.

All Adelaide University undergraduate 100% online programs are Commonwealth Supported for domestic students - some residency requirements apply. Visit studyassist.gov.au for more information. Postgraduate programs are full fee-paying.

Visit the Scholarship webpage to find out more about scholarships for domestic students.