Course overview
This course provides an overview of the role of operations management and digital technologies in today's world and introduce students to the analytical skills, tools and techniques required to be successful in business. In this course, students gain an understanding of the basic requirements for managing, designing, delivering and improving goods and services, which are core elements of any business activity. Operations primarily relate to tasks and activities that the organisation performs to produce goods and/or services to meet the needs of its customers. Efficient and effective business operations help companies reduce business and operational costs and increase customer satisfaction, which is why managing it is essential. This course also introduces the field of operations in a realistic, practical way. Students are assessed through contributions, reflections and an examination.
Course learning outcomes
- Identify and apply business operations principles to the production, logistics, delivery, and distribution elements in manufacturing and service industries.
- Explain and apply appropriate analytical tools and methods that assist in the management of business operations in today’s digital world.
- Critically evaluate decision making, policies and strategies for business operations and compare and contrast these between bricks and clicks businesses.
- Apply problem-solving and communication skills to analyse business operations problems and communicate cohesive solutions effectively.