Tech Tips: Forwarding work calls to an external number

Working offsite? You don’t have to miss calls to your work number: you can have them forwarded to an external number.

If you are at work (or have a colleague able to assist), you can use your desktop phone handset to forward calls to an external number, or you can do this using the Self Care Portal. You can find the guides for both options here (see page 2).

You can also use the Self Care Portal remotely to set call forwarding for your work phone number, but you will need to be connected to the University VPN to do this.

Some university staff are on PABX phone systems and will not be able to do this remotely, so if you are able to do it on your handset onsite (or have an onsite colleague do it for you), this is recommended.

If you need to have calls forwarded, and have not been able to do this onsite or remotely, contact the Service Desk; however, this may take a while due to the current number of calls and requests we are receiving.

In addition, you may be able to make and receive phone calls using Jabber. All University staff should be able to access Jabber Chat for messaging (as opposed to phonecalls).

If your Jabber account is also enabled for phonecalls (some are), you can use Jabber to make and receive calls on your computer, iPhone, iPad or android phone, if you have installed Jabber on the device. You can also chat and connect with colleagues via Zoom (see ‘Communicating with Colleagues’ on our Working from Home page for University of Adelaide staff).

Want to know more about working from home for University of Adelaide staff? Check out our Working from Home page for more information and updates.

ITDS Tech Tips provide advice for University of Adelaide staff.