Printing
New printers are being rolled out across the University from June 2024 to late 2024
ITDS is rolling out a new, modernised fleet of printers that will replace existing printers.
To connect to a new printer, please refer to the ‘How do I Print to a New Printer?’ section below.
Important: When using a new printer, select the ‘Follow-You-Print-Q’ printer option when printing documents.
Quick Reference Guide - Getting Started with the new printers.
Printer Rollout Schedule and Printer Champion List
Using a non-replaced printer
Until the new printers are fully rolled out, the non-replaced printers can still be used – refer to the ‘Using a Non-Replaced Printer’ section below for details.
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About the new printers
The new printers deliver a more sustainable and user-friendly printing experience with increased accessibility.
Students and staff (including visitors, Titleholders, volunteers, and Post Graduate Research Students) can access any printer across all campuses to print, copy, and scan. Printers in secure areas will have limited access.
‘Follow-You-Print-Q’ is the name of the new queue used to print to the new printers (replacing the existing ‘Follow-You’).
During the rollout, you may see both the 'Follow-You-Print-Q’ and ‘Follow-You' queues in your printing menu. At the end of the rollout, all printing will be ‘Follow-You-Print-Q’ only.
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How do I Print to a New Printer?
To use the new printers, you will need to follow the three steps below:
- Install Follow-You-Print-Q (PaperCut Print)
Not required for University-managed student and staff Windows devices, as Follow-You-Print-Q will be pre-installed on them.
For personal devices (your personally-owned Windows / Linux laptop or tablet) or your University-managed / personally-owned macOS device (including iPads), follow the relevant link below to install Follow-You-Print-Q.
You will need to be on the University network, or have VPN enabled if accessing remotely, and do a device 'Restart' after installing.
For Windows devices: https://papercut.adelaide.edu.au/print-deploy/client-setup/windows.html
For macOS devices: https://papercut.adelaide.edu.au/print-deploy/client-setup/macos.html
For Linux devices: https://papercut.adelaide.edu.au/print-deploy/client-setup/linux.html
For other devices please visit the IT Support Walk-up desk (11am-3pm Monday-Friday on L3 Hub Central in North Terrace Campus).
If the Follow-You-Print-Q print queue does not appear in the printing menu of your device, please log a ticket via the MyIT Portal.
- Register with the new printers
(All first time users will need to register with a new printer. Tap you ID Card and register - this is a one-time task.)
First time using a new printer? Take a moment to register your University ID card for printing – once you’ve registered, you can use any printer on all campuses.
Tap your University ID card and follow the printer on-screen prompts to register.
- Print using ‘Follow-You-Print-Q’
(The 'Follow-you' print option will remain for use with the existing printers where needed)
Print your document from your device using Follow-You-Print-Q. Then go to the new printer, collect your documents (or scan/copy) then log out of the printer.
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FAQs
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To tap / log into a printer with your University ID card, use the card reader which is positioned on the front-facing side of the printer (the old printers have the card reader on the top-facing side).
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To log out of a printer via its interface, press the ‘exit door’ icon in the top right of the interface (as opposed to the similar looking icon in the bottom left of the screen – if you press that icon, it won’t correctly log you out of the printer).
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Avoid pressing the 'Home' icon in the bottom left of the interface – it will take you to a different Home screen from the standard one you see when you tap on to the printer.
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Guides, videos, and other resources
Quick Reference Guide - Getting Started with the new printers.
User Guides
Using 'Scan to OneDrive' on University Printers
Dynamic User's Guide C250i C300i C360i
Dynamic User's Guide C450i C50i C650i
Quick Reference Guide i Series
Konica Minolta How-To Training Guides
Secure Print Release at PaperCut
Basic Function - Register to Print, Copy, or Scan
PaperCut MF for Konica Minolta Application Tour
Papercut: How to login with username and password on a Konica Minolta Device
Papercut: How to register an access card on a Konica Minolta Device
Papercut: How to release a print job on a Konica Minolta Device
Papercut: How to copy documents with a Konica Minolta Device
Papercut: How to scan a document with additional features on a Konica Minolta Device
New Printer and Software (PaperCut) Videos
PaperCut MF for Konica Minolta Application Tour
Papercut: How to register an access card on a Konica Minolta Device
Papercut: How to release a print job on a Konica Minolta Device
Papercut: How to copy documents with a Konica Minolta Device
Papercut: How to scan a doc additional features on a Konica Minolta
Sustainability
With the introduction of the new printers, the University will:
- Consolidate and reduce the number of printers by approximately 24%, while increasing the accessibility for all Students and Staff (except for those printers in restricted areas).
- Reduce idle electricity consumption with a smaller printer fleet.
- Decrease in colour printing usage by setting monochrome as the default for the printers.
For more information about the printers please go to the Konica Minolta Green Product Features web page.
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Troubleshooting
I can’t print to a new printer!
Have you downloaded and installed Follow-you-Print-Q?
- No? Then follow the links above to download and install it.
Have you registered your University ID card on a new printer?
- No? Walk to your nearest printer and register to access your printing.
Did you select ‘Follow-you-Print-Q’ from the printer selection menu when printing your document?
- No? Select ‘Follow-You-Print-Q’ from the printer selection menu.
Still not working?
- If you are having technical issues, please visit the IT Support Walk-up desk (11am-3pm Monday-Friday on L3 Hub Central in North Terrace Campus) or log a ticket through the MyIT Portal.
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Print Quota Top-Ups
Printer Top-Up for Students
Students who want to put more money on their account: Printer Top-Up
Departmental Print Quota
Faculties/Schools may choose to contribute additional quota for their students. Click on this Departmental Print Quota link.
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Using a Non-Replaced Printer
Printer Support
During the initial transition phase, your local Printer Champion (for Staff) and AskAdelaide (for Students) will support you with using the new printers (set-up and registration).
There will also be additional ‘Valet Support’ staff who will provide printer support and additional drop-in training locations you can visit for assistance.
Ongoing, your main channel for printer support will be ITDS, which can be contacted any time on +61 8 8313 3000 or by logging a request via the MyIT Portal.
If you are having technical issues, please visit the IT Support Walk-up desk (11am-3pm Monday-Friday on L3 Hub Central in North Terrace Campus), or log a ticket via the MyIT Portal. You can also visit the 'Print' Knowledge Articles for further printing information and support.
There is a change to the technical support processes for staff printers. Currently, non-replaced staff printers are supported and maintained within University local areas, however the new printers will be fully managed though the ITDS Service Desk and the supplied valet service (except for non-valet sites). This eliminates the printer support overhead in University areas. Printer maintenance matters should be directed to ITDS.