Printing

New printers are being rolled out across the University from June 2024 to late 2024

ITDS is rolling out a new, modernised fleet of printers that will replace existing printers.

 

To connect to a new printer, please refer to the ‘How do I Print to a New Printer?’ section below.

Important: When using a new printer, select the ‘Follow-You-Print-Q’ printer option when printing documents.

Quick Reference Guide - Getting Started with the new printers.

Printer Rollout Schedule and Printer Champion List

 

Using a non-replaced printer 

Until the new printers are fully rolled out, the non-replaced printers can still be used – refer to the ‘Using a Non-Replaced Printer’ section below for details.  

Printer Support 

During the initial transition phase, your local Printer Champion (for Staff) and AskAdelaide (for Students) will support you with using the new printers (set-up and registration).

There will also be additional ‘Valet Support’ staff who will provide printer support and additional drop-in training locations you can visit for assistance. 

Ongoing, your main channel for printer support will be ITDS, which can be contacted any time on +61 8 8313 3000 or by logging a request via the MyIT Portal

If you are having technical issues, please visit the IT Support Walk-up desk (11am-3pm Monday-Friday on L3 Hub Central in North Terrace Campus), or log a ticket via the MyIT PortalYou can also visit the 'Print' Knowledge Articles for further printing information and support.

There is a change to the technical support processes for staff printers. Currently, non-replaced staff printers are supported and maintained within University local areas, however the new printers will be fully managed though the ITDS Service Desk and the supplied valet service (except for non-valet sites). This eliminates the printer support overhead in University areas. Printer maintenance matters should be directed to ITDS.