Printing
New Konica Minolta printers will be rolled out across the University from June 2024 to late 2024
The University of Adelaide will roll out modern printers, to replace the majority of existing machines with a new printer fleet.
For Staff who want to install and connect to an existing printer.
For Students who want to install and connect to an existing printer.
To connect to a new Konica Minolta printer please see details, below.
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New Printers Coming Soon
The new printers will deliver a more sustainable printing environment, by decreasing the amount of consumables used, and providing a better printing experience with increased accessibility.
Students and staff (including visitors, Titleholders, volunteers, and Post Graduate Research Students) can access any Konica Minolta printer across all campuses to print, copy, and scan. Printers in secure areas will have limited access.
‘Follow-You-Print-Q’ is the name of the new queue used to print to the new printers (replacing the existing ‘Follow-You’).
During the rollout, you may see both the 'Follow-You-Print-Q’ and ‘Follow-You' queues in your printing menu. At the end of the rollout, all printing will be ‘Follow-You-Print-Q’ only.
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How do I Print?
To use the new printers, you will need to follow the three steps below:
- Install Follow-You-Print-Q (PaperCut Print)
Not required for all University managed student and staff devices (both Windows and macOS) Follow-You-Print-Q will be pre-installed on them.
For personal devices (your personally-owned device (iPad, laptop or tablet) you print with at the University).For personal devices (your personally-owned iPad, laptop or tablet you print with at the University), follow the relevant link below to install Follow-You-Print-Q.
You will need to be on the University network, or have VPN enabled if accessing remotely.
For Windows devices: https://papercut.adelaide.edu.au/print-deploy/client-setup/windows.html
For macOS devices: https://papercut.adelaide.edu.au/print-deploy/client-setup/macos.html
For Linux devices: https://papercut.adelaide.edu.au/print-deploy/client-setup/linux.html
For other devices please visit the IT Support Walk-up desk (11am-3pm Monday-Friday on L3 Hub Central in North Terrace Campus).
If the Follow-You-Print-Q print queue does not appear in the printing menu of your device, please log a ticket via the MyIT Portal.
- Register with the new printers
(All first time users will need to register with a new printer. Tap you ID Card and register - this is a one-time task.)
First time using a new printer? Take a moment to register your University ID card for printing – once you’ve registered, you can use any Konica Minolta printer on all campuses.
Tap your University ID card and follow the printer on-screen prompts to register.
- Print using ‘Follow-You-Print-Q’
(The 'Follow-you' print option will remain for use with the existing printers where needed)
Print your document from your device using Follow-You-Print-Q. Then go to the new printer, collect your documents (or scan/copy) then log out of the printer.
Some things to know about the printers
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To tap / log into a printer with your University ID card, use the card reader which is positioned on the front-facing side of the printer (the old printers have the card reader on the top-facing side).
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To log out of a printer via its interface, press the ‘exit door’ icon in the top right of the interface (as opposed to the similar looking icon in the bottom left of the screen – if you press that icon, it won’t correctly log you out of the printer).
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Avoid pressing the 'Home' icon in the bottom left of the interface – it will take you to a different Home screen from the standard one you see when you tap on to the printer.
For Staff printers
There is a change to the technical support processes for your printers. Currently, printers are supported and maintained within your local area, however the new Konica Minolta printers will be fully managed though the ITDS Service Desk and Konica Minolta, thereby eliminating that support overhead in your area. Please ensure all printer maintenance matters are directed to ITDS.
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Student Top-Up, Guides, Videos, and Other Resources
Printer Top-Up for Students
Students who want to put more money on their account: Printer Top-Up
User Guides
Dynamic User's Guide C250i C300i C360i
Dynamic User's Guide C450i C50i C650i
Quick Reference Guide i Series
Konica Minolta How-To Training Guides
Secure Print Release at PaperCut
Basic Function - Register to Print, Copy, or Scan
PaperCut MF for Konica Minolta Application Tour
Papercut: How to login with username and password on a Konica Minolta Device
Papercut: How to register an access card on a Konica Minolta Device
Papercut: How to release a print job on a Konica Minolta Device
Papercut: How to copy documents with a Konica Minolta Device
Papercut: How to scan a document with additional features on a Konica Minolta Device
New Printer and Software (PaperCut) Videos
PaperCut MF for Konica Minolta Application Tour
Papercut: How to register an access card on a Konica Minolta Device
Papercut: How to release a print job on a Konica Minolta Device
Papercut: How to copy documents with a Konica Minolta Device
Papercut: How to scan a doc additional features on a Konica Minolta
Sustainability
With the introduction of the new printers, the University will:
- Consolidate and reduce the number of printers by approximately 24%, while increasing the accessibility for all Students and Staff (except for those printers in restricted areas).
- Reduce idle electricity consumption with a smaller printer fleet.
- Decrease in colour printing usage by setting monochrome as the default for the printers.
For more information specifically about the Konica Minolta printers please go to Konica Minolta Sustainability.
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Troubleshooting
I can’t print to a new Konica Minolta printer!
Have you downloaded and installed Follow-you-Print-Q?
- No? Then follow the links above to download and install it.
Have you registered your University ID card on a new Konica Minolta printer?
- No? Walk to your nearest printer and register to access your printing.
Did you select ‘Follow-you-Print-Q’ for a Konica Minolta printer?
- No? Select ‘Follow-You-Print-Q’ from the printer selection menu.
Still not working?
- If you are having technical issues, please visit the IT Support Walk-up desk (11am-3pm Monday-Friday on L3 Hub Central in North Terrace Campus) or log a ticket through the MyIT Portal.
Printer Support
During the initial transition phase, your local Printer Champion (for Staff) and AskAdelaide (for Students) will support you with using the new printers (set-up and registration).
Konica Minolta have also supplied additional ‘Valet Support’ staff who will provide printer support and additional drop-in training locations you can visit for assistance.
Ongoing, your main channel for printer support will be ITDS, which can be contacted any time on +61 8 8313 3000 or by logging a request via the MyIT Portal.
If you are having technical issues, please visit the IT Support Walk-up desk (11am-3pm Monday-Friday on L3 Hub Central in North Terrace Campus), or log a ticket via the MyIT Portal.