Student IT Support

Every student is provided with a University account. You will use this account to access all University IT resources. Your account is in the format of your student number followed by @adelaide.edu.au e.g. a1234567@adelaide.edu.au

To activate your account, you will need to know your student number. When you are ready to activate, click here.

Please note that as part of the account activation process, you will be prompted to set up Multi Factor Authentication, which you can read more about below. 
 

You will be prompted to set up Multi Factor Authentication when activating your University account. This adds an extra layer of security to your account to protect both you and the University. 

You can use the University’s OKTA Verify app, your preferred authentication app including Google Authenticate, Microsoft Authenticator, or Apple Passwords.

To learn more about Multi Factor Authentication, click here.
 

Your University email address will be the same as your University account username
e.g. a1234567@adelaide.edu.au

You can set up this email account on your personal devices using Microsoft Outlook, or your preferred application/s.
 

You can access the internet on campus by connecting to the University’s WiFi network from your personal devices, including laptop, phone and tablet.

To connect, select the UofA network from the list of wireless networks and log in using your University account. Alternatively, open the Quick Connect Tool on the device you want to connect by clicking here

For more information about the University's wireless network, click here.
 

• MyUni 
  This is where online learning takes place for courses you are enrolled in. 
   
• AskAdelaide
  This is where you can find frequently asked questions and access support. 
   
• MyLibrary
  This is where you can access research materials, book study rooms and access helpful workshops and guides.
   
• MyAdelaide and Access Adelaide
  This is where you can perform administrative tasks including enrolments, timetables and results. 
   
• MyIT
  Where you can request technical support. 
   
• Current Students
  On the current students home page you can see all services and support available to students. 
   

Microsoft 365 (Office)

Current students have free access to all key Microsoft applications including Word, Excel, Teams, Outlook, PowerPoint and Forms, as well as OneDrive where you can store files. 

You can access the applications online or install the software locally on your device/s. 

To access your account click here, then log in with your University account. 
 

EndNote

Endnote is the University's recommended reference management application. To request your free licence click here. 
 

Qualtrics

All students are able to create surveys using the Qualtrics platform. To access your account click here, and login with your University account.
 

Adobe Creative Cloud

Adobe provides significantly discounted Creative Cloud subscriptions to students and teachers, which you can see by clicking here. 
 

Zoom

All students have access to a Zoom account. To access your Zoom account, click here and log in with your University account. 
 

LinkedIn Learning

All students at the University of Adelaide have unlimited access to an extensive range of free online learning videos to support professional and personal skills development. To access LinkedIn Learning, click here.
 

Specialised Software

Other software available to students includes ArcGIS, IBM SPSS Stastistics and AMOS, Matlab, Nvivo and Stata. For information about these click here. 

All students are provided with $18 of free printing every six months (periods begin 1 January and 1 July). You can see a list of printing costs by clicking here. Students can top up their quota if needed once they have used their $18 quota by clicking here. 

To print a document your device will need to be connected to the University's WiFi network, and you will need to print to the Follow-You-Print-Q. On the nearest printer you can then scan your Student ID card or login using your University account to release the print job. 

You can see a list of printer locations by clicking here. 
 

OneDrive

Students can store files on OneDrive using their Microsoft 365 account. To access your account click here, then log in with your University account. 
 

Box

All current students are able to store files on the Box platform. To access your account click here and login with your University account. 
 

There are a number of Student Computer Suites available across the University of Adelaide for students who need to use a computer.

Students requiring assistance to obtain a personal device needed for study may consider applying for a scholarship.

Students can connect to a University computer from their personal device using ADAPT. 

Alternative, you can access the University network via VPN. 

To see all of the University's technology guidelines and policies click here.
 

Your student number, also known as your a number or student id number will be included in the welcome email sent to you by the University of Adelaide after you have accepted your offer. 

If you can't find your student ID number, contact Ask Adelaide by clicking here. 
 

Enrolled students can request their new card to be issued, or a lost or stolen card to be replaced, by contacting Ask Adelaide.

Find out more by clicking here.
 

Your University account is in the format of your student number followed by @adelaide.edu.au e.g. a1234567@adelaide.edu.au. 

Please note that some systems only require your student number (e.g. a1234567) rather than your full username (e.g. a1234567@adelaide.edu.au). 

If you need to manage your University account, click here.