OSP Update: Shared folder access

Posted on Mar 17 2022 by Paula

On 28 March 2022, the University will transition to the new organisational structure as outlined in the Final Change Plan. As part of these changes, some users may experience access issues from 28 March.

As with all major changes, we will enter a transition period from 28 March – not everything will be in its final state, but we will have commenced our journey towards a more sustainable University model.

Shared folder access (S:drive) may be affected by OSP changes on 28 March.

Key information:
Access
  • Shared folder (S:drive) access may stop working for folders you previously had access to, or you may not have access to folders you need in your new department or team
  • Managers with new staff should request shared folder (S:drive) permissions in before 18 March
  • Shared folder (S:drive) access that you need in your new role/team may need to be requested via the Shared Network Folder Request form after 28 March
  • Shared folder (S:drive) access that you no longer need may still be visible (due to existing manual permissions). These can be removed by using the Shared Network Folder Request form
  • Please do not rename / move or change folder locations – this may result in temporary loss of access, which will need to be restored via service desk.
Digital asset names
  • Shared folder (S:drive), room names, email list and some other IT digital assets will not reflect the new faculty / department names on 28 March
  • Please do not rename / move or change folder locations – this may result in temporary loss of access, which will need to be restored via service desk
  • Changes to Shared folder (S:drive) names and structures will be managed in consultation with departments through 2022, along with room names, mail lists and other IT digital assets.
Support

From 28 March, ITDS will have implemented several initiatives to support the University's ITDS needs:

  • Streamlining support requests into ITDS via the MyIT portal - This portal will be your place to go on Day 1 if you need assistance with IT matters.
  • The ITDS Service Desk are updating processes to ensure support calls can be logged and prioritised to appropriately support the new organisational structure and services.
  • The ITDS service catalogue has expanded to provide complete list of services  - for both technical & advisory support requests
Tagged in OSP, folder access, MyIT portal, share drive