Student Complaint Resolution Process | University of Adelaide

The Student Complaint Resolution Policy website provides information and clear steps to assist you in lodging an appeal or making a complaint about a decision or determination made by a member of University staff or related parties who represent or act on behalf of the University, including Education Agents. The Policy provisions around student complaint resolution can be found in the Student Complaint Resolution Policy.

Student Complaint Resolution Process - Flowchart

Please note that the former Student Grievance Resolution Process (SGRP) applies for students who wish to appeal a decision that has been made under that Process (prior to 1 January 2024).

Student Grievance Resolution Process (SGRP)

The Student Complaint Resolution Policy does not apply for students who have a complaint against an action by a University staff member, another student or group of students involving unacceptable behaviour. If you have an academic or administrative complaint that includes reference to any form of unacceptable behaviour by other students or staff, you can contact the Integrity Unit to report your concerns. You can remain anonymous if you wish.

The University's Student Complaint Resolution Policy and procedures are available to all students at minimal or no cost. If you are an international student, the University is required to maintain your enrolment while your stage 3: Internal University Appeal is ongoing (and in some cases while your external review is ongoing).

Students may withdraw a complaint at any stage.

Students with a complaint may wish to consult with Available Support for advice at any stage of the complaint process. See below:

Education and Welfare Officers at Student Care
Counselling Support
International Student Support
Disability Support
Wirltu Yarlu Student Support Officers - for Indigenous students

Pursue your complaint

Access the relevant section below to learn more about how to pursue your complaint.

Academic decisions

Seek a review or appeal a decision, which involves the exercise of academic judgement about a mark or grade or finding of academic misconduct.

Administrative decisions

Appeal a decision or administrative matter or complaint about a University service or facility. This includes an administrative decision about an award or the administration of a scholarship or prize, completion of program, amendment to enrolment and fees, and administration of examinations. This extends to any complaint you may have about your dealings with the University, including the University's education agents or any related party the University has an arrangement with to deliver a program or related service.