Preliminary Assessment of Appeal Application

Student Grievance and Conduct Advisors in Student Affairs have the authority to conduct a preliminary assessment of your appeal to determine if it has grounds. They may request additional information and supporting documents to help them assess your appeal.

In conducting a preliminary assessment, Student Affairs will consider the following:

  • Your submitted appeal application (including whether you have appropriately completed, signed and dated the form).
  • The decision or action that you are appealing against, and the grounds on which are basing your appeal.
  • The appeal outcome(s) that you are seeking.
  • The chronology of key events, evidence and supporting documentation provided in your appeal submission.
  • Compliance with key time-frames.
  • Evidence of your adherence to Stages 1 and 2 of the Student Complaint Resolution process.
  • The grounds on which the appeal is based (including reference to alleged breaches of University policy and/or procedure).
  • Any evidence to support the grounds of your appeal and assertions made.
  • Any other documentation relevant to your appeal.
  • Any advice you received from an Education and Welfare Officer, Student Counsellor, Disability Advisor or International Student Advisor.
  • Any other information relevant to your appeal.

In some instances, it may be necessary for an investigation to be conducted by another area of the University in order to clarify or substantiate assertions made in your appeal.

In such instances, Student Affairs will ensure that you are made aware of this and will keep you up-to-date with any progress, via your University email account.

  • If more information is required

    If in conducting a preliminary assessment, Student Affairs determines that more information is required before your appeal can be progressed you will be notified by email and asked to submit additional information within 10 business days or such further time as may be mutually agreed between you and Student Affairs.

    As a result, you may respond and email additional information, as requested, in the required format within the specified time frame.

  • If additional information is not provided, or you do not respond

    If you do not respond to a request for additional information, or are unable or unwilling to provide additional requested information, within the time-frame specified, your appeal will lapse (time-out) and the Student Complaint Appeals Committee will not be convened to reach a determination regarding your appeal.

    You will be advised by Student Affairs, in writing, if your appeal cannot be progressed.

  • If a preliminary assessment determines an application has grounds

    If after conducting a preliminary assessment, Student Affairs determines your appeal application has grounds, the University will attempt to negotiate a mutually agreeable resolution between you and the respondent you (e.g. Head of School or delegate). 

    When there is a mutually agreeable resolution, your appeal comes to an end.

    If a mutually agreeable resolution cannot be reached, your appeal is referred to the Student Complaint Appeals Committe for determination.

Enquiries

Any enquiries regarding the Student Complaint Resolution Policy can be directed to the Student Grievance and Conduct Advisors in Student Affairs.

Contact Student Affairs