External Agencies

Students may pursue their complaint with an external agency at any time.

A number of agencies may be able to assist, depending on the type of complaint.

Please be aware that if a complaint is pursued with an external agency, or legal action is sought, the University's complaint resolution process may be suspended while any external review is in process. 

• Ombudsman SA
  www.ombudsman.sa.gov.au

For a breach of equal opportunity law, discrimination or human rights laws:

• Equal Opportunity Commission (SA)
  www.eoc.sa.gov.au

Please note that complaints to the Equal Opportunity Commission are limited to complaints of unlawful discrimination, sexual harassment or Vilification under the Equal Opportunity Act 1984.

• Australian Human Rights Commission
  www.humanrights.gov.au

For onshore international students only:

• Department of Education, Skills and Employment (DESE)
  www.dese.gov.au
  See the Commonwealth Department of Education and Training website for information about international student rights and responsibilities.
• Overseas Student Ombudsman (Commonwealth)
  www.ombudsman.gov.au

International students

An international student who pursues an external review for a complaint related to the Academic Progress by Coursework Students Policy or Academic Program Rules must inform a Student Grievance and Conduct Advisor, in Student Affairs, within 10 business days or receiving the outcome of their external review. Failure to do so may result in the cancellation of a student's Confirmation of Enrolment (CoE).

An international student who has a complaint about an action taken that might affect their student visa (e.g. deferral, suspension, or cancellation) will be informed by the University that they may seek advice from the Department of Home Affairs on the potential impact on their student visa.