Service Status Migrated to MyIT Portal

The Service Status page will be migrated from the ITDS website to the MyIT portal on 11 April 2023. The new Service Status page in MyIT will provide staff and students more detailed information, and a more efficient way of reporting outages in instances where it affects multiple people.

What are the changes to MyIT?

There are now six menu icons on the MyIT homepage, and the changes are as follows:

• Knowledge has been renamed Help Guides, and this is where you could access ITDS self-help guides.
• IT Support has been broken down into two separate menu icons:
  • Something’s Not Working - This is where you can report a fault or when something is broken.  where you will need to go if you need to report a fault.
  • Request Something - This is where you could submit various ITDS requests (i.e. system access, software installation, etc).
• Service Status has been added, and this is where you can go to view outage details.

What are the new features of the new Service Status page?

Current Status

Current outages are posted in this section. The I’m affected too button is a new feature, which is a more efficient and quicker way to log a ticket when you are experiencing a fault or an outage that has already been reported by other users. 

When you have identified an outage, please check this page before calling the ITDS Service Desk, especially if you think multiple users are affected. If you see an outage matching the issue that you are experiencing, please click on the I’m affected too button, and the system will automatically create a ticket for you. You can check the details of the ticket created for you under My Tickets. You will be automatically notified of the status of the outage, and there will be no need to call the ITDS Service Desk.

Status History

A five-day historical and current status of the various University services can be viewed here. 

Planned Maintenance

All information on planned service availability occurring in the next five days are published in this section.

What are the benefits of the new Service Status page?

The new Service Status page allows you to view the current status of all the common University IT services, and provides you information on recent outages as well. 

The I’m affected too button provides a much quicker way for you to report a fault or outage when it has already been reported by other users. Clicking on this button will automatically create a ticket for you in MyIT, and you will be notified of the status of the outage. This new process only takes one second, and you will no longer need to wait on the ITDS Service Desk queue to report the outage. 

Need further help?

Please log a ticket via the MyIT portal.