Thematic analysis of student experience of online learning during COVID-19

A TEQSA report has provided valuable insight into online learning experience of Australian higher education students during the initial phase of the pandemic.

The Foundations for good practice: The student experience of online learning in Australian higher education during the COVID-19 pandemic report was based on a thematic analysis by former TEQSA Commissioner Dr Lin Martin AO of summaries of student experience surveys conducted by 118 Australian higher education providers in the first half of 2020.

The report found students had identified positives and negatives about the switch to online modes of delivery. TEQSA's analysis showed students were genuinely understanding and appreciative of efforts by providers and academics to rapidly switch to online learning at the start of the pandemic.

A significant number were also positive about the increased flexibility online study offered, the level of online support offered by institutions and technology making it easier for students to learn.

Students, however, raised several concerns including a reduction in interactions with academics and peers, IT issues, assessment changes, feelings of isolation and reduced motivation and difficulty with the translation of some subject areas to online delivery.

TEQSA’s analysis also found that a number of students, particularly those from lower socio-economic backgrounds, reported they were affected by the closure of campus libraries as their home was not a conducive environment for study.

TEQSA will continue to work with Australia’s higher education sector to assure the quality of the online student experience as campuses gradually re-open.