eResearch Consultancy and Advisory Services

eResearch Consultancy and Advisory Services help researchers to access assistance in improving how they do things or finding a suitable technology solution to help solve a particular problem.

Our practical experts work alongside you to help plan and determine the best way to solve your problems or take advantage of existing opportunities. After speaking with you they provide advice based on an understanding of your unique requirements or particular problem that requires resolution.

Their goal is to provide researchers with support to undertake and overcome any issues you may have in a pragmatic and effective way.

If you need help with understanding your HPC or compute needs, advice on the best possible technology solution to meet your needs or to help you explore new ways of operating or identify opportunities for growth please do not hesitate to contact ITDS.

ITDS provides consultancy services in the following areas:

  • HPC and research computing
  • Research data storage options

More general eResearch consultancy services are also available through Intersect.

  • Who can use eResearch Consultancy and Advisory Services?

    Teaching and research staff and HDR students can use our eResearch Consultancy and Advisory Services.

  • Who is responsible for eResearch Consultancy and Advisory Services?

    eResearch Consultancy and Advisory Services are the responsibility of Information Technology and Digital Services.

  • How much does it cost?

    Access to the consultancy and advisory services offered by Information Technology and Digital Services is free.

  • How do I access these services?

    Please provide some details describing the nature of the advice or assistance you require by logging a ticket via MyIT Portal. To make sure your request is allocated to the right area, please provide the following information if possible:

    • Area in the University that you work in e.g. Faculty and school, Institute etc
    • Your Project or Research Group
    • Name of the lead researcher responsible for the project or area seeking advice
    • Brief description of the problem or issue you are needing assistance with.

  • Additional support

    Contact Details

    MyIT Portal - log a job through the portal

    Tel: +61 8 8313 3000

    Technical Support for major incidents is available 24/7

    Other technical support is available Monday to Friday from 9am to 5pm