Staff Services Online

All employees of the University will be paid each Friday fortnight.

• Staff Self Service Quick Reference Guide - employee homepage
• Staff Self Service Quick Reference Guide - manager homepage
• SSO Summary of functions
• SSO Summary of roles
• Technology Services training (by appointment)

How to:

• View and update personal details
• Absence leave requests
• How to apply for family and domestic violence leave
• Update bank account details
• Update profile details
• Upload your planning, development & review (PDR) record
• Enrol in HR course
• View training summary
• Submit a request for a recurring payment or deduction
• Submit an ad-hoc payment or deduction
• Submit an online Resignation or Retirement form
• Submit a workplace giving deduction
• View and edit a payment or deduction request
• Disclosing a conflict of interest
• How to change your superannuation fund
• How to change your voluntary contributions

For guides on how to manage casual engagements and timesheets in SSO please visit the CAPS page.

• SSO Delegations (proxy) information sheet 
• How to:
  • Action absence request
  • Create leave and/or timesheet management delegation (proxy) request
  • View employee details
  • Approve staff member planning, development & review (PDR) record submission
  • Enrol employee in Human Resources course
  • View employee’s training summary
  • Submit a leave request on behalf of a staff member
  • Submit a payment on behalf of a staff member
  • Approve a one-off payment
  • Approve a online Resignation or Retirement form

For guides on how to manage casual engagements and timesheets in SSO please visit the CAPS page.

Leave balances can be viewed in SSO, under 'View Absences Balances' or on your payslip.

Yes. Casuals, like any staff member have access to SSO. Casual staff have access to the following functionality:

• View payslips
• View/edit personal details
• View/edit banking details
• Timesheets

Casual staff don’t apply for leave in SSO, as they don't accrue leave.

Yes. Titleholders can access SSO however are only able to view/edit personal details.

No, there is only one balance for personal leave. You can take as much carer’s leave as you require from your accrued personal leave balance.

You can request for your manager to “Push Back” the leave request. You can then edit the leave request once it has been pushed back.

Leave balances for staff reporting to you can be viewed in SSO, under SSO Manager > Absences > View Employee Absence balances.

You can apply for LWOP in SSO. From the drop down box ‘Type of Leave” select 'Leave Without Pay'. The request will need to be approved by your supervisor and Executive Manager.

This is completed in SSO. Use the Update Leave Assessor in SSO Manager > Absence Management to assign a Leave Assessor.

Usually a leave assessor would be one of your direct reports. If you wish to nominate another employee, please put your request in an email to HR Service Centre.

Change in Reporting Lines can only be requested by a Hiring Coordinator.

There are two options available for a Hiring Coordinator to change the Supervisor for a staff member. 

• The option you use depends on how many staff you need to change the reporting line for. If you need to change the reporting line for 20 or less staff then use the HR eForm. Please ensure that you add the staff member’s name and ID for the position that you would like to amend in the comments section of the form.
• If you need to change the reporting line for more than 20 staff, email the HR Service Centre and provide details of the School/Department the changes are for. They will export the appropriate data and send you the file to update and return so the mass updates can be processed.

Saved leave can be found under View Absences Requests. You may need to change the date range by using the from/through boxes and clicking on 'Refresh'.

You can forecast leave through SSO. This can be done through 'Forecast Absences'.

If you are on a fixed-term contract, you will not be able to forecast to a date past the end of your current contract.

Navigate to SSO Employee > Delegations > Manage Delegations.

If you are a Manager you will see a link called 'Create Delegation Request'. Select Create Delegation Request to delegate leave management authority to a proxy for a given period (limited to 28 days).

Should you require a proxy for greater than 28 days, you must put this request in an email to HR Service Centre.

Leave will accrue progressively during a year of service, and will accumulate from year to year. If you are part-time, your leave will accrue on a pro-rata basis as per the University's Enterprise Agreement.

1. Enter the start date and end date as the same day.
2. Select the absence name and reason
3. In partial days select all days from the drop down.
4. In the all days hours enter the hours you were not at work.
5. Calculate duration and submit for approval.

To locate your position number, please use the following guide for staff - How do I find my position number?

Your password is the same as your password to access the University systems.

You can reset your password via the 'Manage Your Account' webpage

You can check at any time on the status of your leave request. You will need to access the request through SSO, in ‘View Absence Requests’.

Please contact the HR Service Centre.

Upload your medical certificate to your leave request in SSO. Upon selecting ‘Sick Leave’ or ‘Carers Leave’ as the reason to take Personal Leave, a box appears to add an attachment. 

Leave requests not actioned will escalate to your manager after eight days.

You can either access SSO from home to assign a proxy or contact your supervisor to arrange a proxy by emailing your request to the HR Service Centre.

SSO will automatically escalate the leave request to your manager’s direct manager after eight calendar days.

You may need to look at taking other types of leave for the period of the future leave.

Parental Leave (formerly Maternity/Adoption Leave), is not available in SSO due to its complexity. Refer to the Workforce Management handbook for further information regarding parental leave.

Leave balances are available for Annual Leave, Long Service Leave and Personal Leave (sick/carer’s) and Special Studies Leave, if you have an entitlement to that leave type. Leave balances only display if they are more than zero.

Payment Summaries are now known as an Income Statement and are provided by the Australian Taxation Office (ATO) via myGov. If you require assistance in setting up a myGov account, or you are unable to access myGov and require a copy of your Income Statement please contact the ATO on 13 28 61.

Payment summaries for years prior to the 2018/2019 financial year will continue to be accessible via Staff Services Online (SSO). 

When requesting leave in SSO, under Submit Leave Request, you need to enter the end date of your leave rather than the return date. The end date is the last day of your leave.

SSO is designed to manage HR leave types. Therefore, Conference Leave and TOIL will not be managed or recorded through SSO. Conference Leave and TOIL can be managed locally.

To apply for Conference Leave or TOIL, follow your local practices.

Detailed and comprehensive help is available on the SSO website.

For immediate help, the HR Service Centre will provide assistance to staff on how to use SSO.

General HR enquiries can be directed to the HR Service Centre on 8313 1111.