Human-Centred Problem Solving

Learning Outcomes

Upon completion of this program participants will be able to:

• Use a human-centred approach to solving everyday challenges at work

Workshop Topics

This workshop will cover:

• Introduction to Design Thinking: overview of the methodology and mindset
• Empathy: choosing the right research tool and preparing for and conducting interviews
• Research insights: mining your findings for “aha” moments and reframing the original challenge through a human-centred lens
• Ideation: fun ways to channel your creativity and home in on a top idea to take forward
• Prototyping and testing: turning your ideas into tangible artefacts to gather feedback from users

Delivery mode

The learning experience runs over a month. It commences with a one-day face-to-face workshop where you will explore the design thinking toolkit and try out the instruments there and then.

You will then have a chance to put this into practice by solving a real-life work challenge, that you choose yourself, collaborating in small teams with support from dedicated mentors.

The 4-week learning experience culminates in a final presentation to a panel including your leader, where you can demonstrate the progress you have made and results achieved.

Target Audience

This course is available to all continuing and fixed term staff, academic and professional. Participants will need to identify a continuous improvement opportunity that the learning can be applied to.

Facilitators

Marina Fokina has over 7 years’ experience in designing and delivering bespoke learning solutions on design thinking and human-centred innovation for clients in diverse industries, including banking, natural resources and media.

Marina was the learning experience designer on the Change Management for Project Delivery and Leading Change programs for University of Adelaide developed and delivered in 2023.
 

Lumai Tingey is a highly motivated professional, fuelled by curiosity, compassion, and a desire to deliver positive change. 

She has over 15 years' experience in complex projects, mentoring teams and building Agile and Human-Centred Design capability across numerous industries.

Queries

For further information about the workshop/program content and enrolment, please contact Learning and Development inbox. If you are experiencing any technical issues, please contact Human Resources Service Centre. Please also advise if any adjustments are required to support your participation in the program.