News: complaints resolution

HR Tips - Managing and resolving staff complaints

Unresolved staff complaints can be damaging to the workplace, they may prevent staff from working effectively, and can be harmful to individuals and teams.  Staff complaints come in all shapes and sizes. Some complaints are simply resolved through discussion, others are more complex and may require careful investigation, time and sensitivity to resolve.  As a Supervisor, you have a key role to play in supporting your staff to resolve their complaints. 

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